Electronic Point of Sale Workstations

Computer-based retail Electronic Point of Sale (EPOS) workstations have become an essential part of the shopping experience for both the customer and business manager. When touch screen technology is used in conjunction with scanners and bar-code readers, inventory management, security and speed in customer processing is greatly enhanced.

Large, well-lit TFT and LCD screens enable the customer and POS checker to instantly verify the item scanned is the correct item at the displayed price. There are a variety of well-respected workstation manufacturers producing turn-key systems; ready to run out of the box, including: Casio, Sharp, Gold, Samsung, and others.

A wide range of peripheral devices to assist the shopper and checker are available; many of them are the “plug-and-play” for ease in installation and integration.

A wide variety of supporting software is available, specifically designed to either enhance or supplement the existing manufacturer's software, or replace it entirely. Some of the latest versions are built to integrate seamlessly with the MS Windows operating system, enabling back-office accounting staff to have virtually real-time updates on register drawer counts, items nearing out-of-stock levels, and a faster learning curve for bookkeeping employees.

Additionally, EPOS workstations provide enhanced security, with encrypted access cards for individuals of varying levels of responsibility providing an accurate audit trail of transactions and drawer activity.

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EPOS workstations are – generally speaking – manufactured for the function, then adapted to satisfy an international client base. The days when it was required that UK-specific EPOS hardware be made in the UK are effectively gone. However, the industry in the UK did not give up. A large number of enterprising software engineers and analysts, realizing the specific requirements demanded of a UK EPOS system, have developed software and applications appropriate to satisfy the needs of the UK client base.

Five questions must be resolved when shopping for new or replacement EPOS workstations:
Is the software compatible and compliant with UK standards?
Is the software tested and able to withstand high-demand and throughput without crashing?
Is the hardware suited to the expected POS environment?
Are both the hardware upgrades and software updates easily installed and readily available?
Can you rely on your equipment suppler to stand behind their products?

EPOS workstations are no longer an optional feature in the retail business. They are requisite and necessary for cost-effective management and customer satisfaction. The critical question is not: Is it essential to implement EPOS workstations; rather, are the workstations the most appropriate solution for the application?

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